PROBLEM CLAUSES
Welcome to our lighting sales website. The following information applies to all orders and related services within the United States. Please read carefully before purchasing.
1. Shipping Area
This website currently only offers shipping within the United States, covering most states and territories. International shipping, overseas territories, and military addresses (APO/FPO) are not currently supported.
2. Shipping Time
All orders enter the processing stage after successful payment.
Under normal circumstances, orders will be shipped within 1-3 business days. Shipping times may be slightly delayed during holidays, promotional events, or inventory adjustments.
3. Delivery Time
Estimated delivery times within the United States are as follows:
Standard Delivery: Approximately 3-7 business days
Actual delivery times may vary due to weather, peak shipping seasons, or force majeure events.
4. Logistics Partners
To ensure efficient and safe delivery, we partner with the following major US logistics service providers:
UPS (United States Parcel Service)
USPS (United States Postal Service)
FedEx
DHL eCommerce (select areas)
The system will automatically match the appropriate logistics method based on the order address, item size, and shipping efficiency.
5. Shipping Costs
Some orders qualify for free shipping within the US; orders that do not meet the free shipping criteria will have their shipping costs displayed on the checkout page; large items such as lighting fixtures or special shipping requirements may incur additional charges.
6. Tracking
After your order is shipped, you will receive a notification email containing a tracking number. You can check the shipping status in real time through the logistics company's website.
7. Address and Responsibility for Delivery
Users must ensure that they fill in accurate delivery information. This website is not responsible for delivery failures due to the following reasons:
Incorrect or incomplete address; Invalid contact number; No one to sign for the package or refusal to accept the package; User's request to change the address, resulting in delivery delays or additional costs. If the package is returned, the cost of reshipping will be borne by the user.
8. Lighting Fixture Installation and Usage Instructions
Lighting products may involve electrical installation. Users should ensure that installation and operation are performed by qualified professionals.
This website is not liable for damage or safety issues caused by the following:
Installation by unqualified personnel;
Failure to operate according to the instructions;
Exceeding the product's rated voltage or operating range;
Improper modification or disassembly of the product.
9. Transportation Damage and Claims
If you receive goods damaged during transportation, please contact customer service within 48 hours of signing for the package and provide order information and photos of the damage. We will assist in handling reshipment or logistics claims.
10. Risk Transfer Statement
Once the logistics company confirms that the order has been delivered, the risk of loss transfers to the user. This website is not liable for losses caused by unattended delivery, theft, or improper storage.
11. Terms Update
This website reserves the right to update these terms according to logistics policies, operational needs, or legal requirements. Updates will take effect immediately upon publication on the website.