TERMS OF SERVICE

Welcome to our lighting sales website. Before purchasing any products or using any services on this website, please carefully read the following terms and policies. By placing an order or continuing to use our services, you indicate that you have read, understood, and agreed to all of the following.

1. Products and Services

This website primarily sells various lighting fixtures and products, including but not limited to chandeliers, wall lamps, and floor lamps. We strive to provide accurate product information, images, and specifications; however, due to factors such as lighting conditions during photography, display equipment, or product upgrades, the actual product may slightly differ from the one displayed on the page. Please refer to the actual product received.

2. Orders and Payment

All orders will only proceed to processing and shipping after successful payment. Users must ensure that the order information, shipping address, and contact information submitted are true, complete, and valid.

This website reserves the right to cancel or suspend orders in the following circumstances:

Payment failure;
Inventory discrepancies;
Suspicious or fraudulent transactions;
Incorrect information leading to delivery failure.

3. Billing Terms

All lighting fixtures and related products sold on this website are one-time purchases, not subscription services or auto-renewal items.

Specific details are as follows:

Users only need to pay once for each order;

This website will not automatically deduct fees without the user's explicit authorization;

All orders are single transactions;

Unless specifically marked "Subscription Service" or "Recurring Delivery Plan" on the product page, there are no recurring charges by default;

After payment, users will receive order confirmation and payment voucher.

4. Shipping Policy

Orders are usually shipped as soon as possible after payment confirmation. Specific delivery times may vary due to factors such as inventory, logistics companies, weather, or holidays.

Users are responsible for any delivery issues caused by the following:

Incorrect delivery address;
Invalid contact information;
No one to sign for the package;
Delays caused by the user requesting an address change.

5. Return and Exchange Policy

If the product has quality problems, is damaged in transit, or the wrong product is sent, users can contact customer service within the specified time to apply for a return or exchange.

The following situations may not be eligible for return or exchange:

Products that have been installed, used, or are damaged by human error;
Missing original packaging, accessories, or instructions;
Exceeding the after-sales application period;
Special offer items or items specifically marked as non-refundable/non-exchangeable.

6. User Conduct Guidelines

Users must not engage in the following behaviors while using this website:

Providing false information;
Placing orders maliciously or engaging in fraudulent transactions;
Interfering with the normal operation of the website;
Infringing upon the legitimate rights and interests of this website or third parties.

If any violation is discovered, this website has the right to suspend the account, cancel the order, or take legal action.

7. Intellectual Property

All content on this website, including text, images, product designs, trademarks, and page layout, is protected by intellectual property laws. No individual or organization may copy, disseminate, or use it for commercial purposes without authorization.

8. Privacy Protection

We value user privacy. Information submitted by users will only be used for order processing, logistics, customer service, and website optimization. User data will not be sold to third parties without authorization.

9. Terms and Conditions Modification

This website has the right to update and modify these terms and conditions as needed for business operations or in accordance with laws and regulations. The revised content will take effect immediately upon publication on the website.

10. Contact Us

If you have any questions about these terms, orders, or services, please contact us through website customer service or our official contact information. We will assist you as soon as possible.