RETURNS OR EXCHANGES

Thank you for purchasing lighting fixtures and related products from this website. To safeguard your legitimate rights and ensure a positive shopping experience, please carefully read the following terms and conditions before requesting a refund or return.

1. Conditions for Return and Refund Requests

Users may request a return or refund under the following circumstances:

The received item exhibits quality defects or functional malfunctions;
An incorrect item was received (mismatched model, color, or specifications);
The item sustained visible damage during transit;
The item differs significantly from the description provided on the product page.

Items submitted for return must meet the following conditions:

The item has not been installed or used;
The original packaging, accessories, and instruction manuals remain intact;
The item remains in a condition suitable for resale;
The return request is submitted within the designated after-sales service period.

2. Situations Where Refunds or Returns Are Not Supported

Returns or refunds may not be processed under the following circumstances:

Lighting fixtures that have been installed, used, or subjected to human-induced damage;
Returns initiated for personal reasons (e.g., dislike of the style, unsuitable size);
Missing original packaging, parts, or accessories;
Requests submitted after the designated after-sales service period has expired;
Customized items or items explicitly marked as "Non-returnable/Non-exchangeable."

3. Timeframe for Return/Refund Requests

Users must contact Customer Service to submit a return or refund request within 7 days of receiving the item; requests submitted after this deadline may not be accepted.

4. Refund Processing Procedure

Contact Customer Service and provide your order number along with a description of the issue;
Submit photos or videos of the item as supporting evidence for review;
Once approved by Customer Service, you will be provided with a return authorization and the return shipping address;
The user ships the item back in accordance with the provided instructions;
Upon receipt and verification by our warehouse staff, the refund will be processed.

5. Refund Disbursement Timeframe

Refunds will be credited back to the original payment account within 3 to 10 business days following the completion of the review process. The actual time required for the funds to appear in your account may vary depending on the processing efficiency of your bank or payment platform.

6. Shipping Cost Policy

For returns resulting from product quality issues, shipping errors, or transit damage, the return shipping costs will be borne by this website;
For returns initiated for personal reasons, the return shipping costs must be borne by the user;
Original shipping fees (if applicable) charged on the initial order are generally non-refundable. 7. Return Address

Please ship the item(s) to the following address only after receiving confirmation from Customer Service:

Return Address: 4965 DENNIS RD REMBERT SC 29128-9797
⚠️ Please do not return items directly without prior confirmation from Customer Service; doing so may result in delays in processing your refund or render us unable to process it at all.

8. Special Notes

Lighting fixtures are fragile items containing electrical components; therefore, please ensure they are packaged securely when returning them to prevent damage during transit. If an item is damaged due to improper packaging, this website reserves the right to refuse a refund.

This website reserves the right to the final interpretation of this Refund and Return Policy, as well as the right to modify and update it based on actual circumstances.